CommentMy son wanted a Redi Set Go for Christmas.
I ordered a "Redi Set go" item directly from the manufacturer (see original cost $56.85). Then they offer free items AFTER you have checked out and confirmed your order and your price, and then they add shipping and handling and fees to your order AFTER you select the free item, BOOSTING THE COST $15. Any mention of additional fees for the free items, if there is one, is way below the scroll bar, and well hidden.
I called the company at (5:13PM EST Dec 10,2009) immediately after seeing the bogus charges but was told that I had to wait 24 to 48 hours to for the item to enter their processing system before I could cancel the order, since it was not visible in their system. However, I saw the order confirmation by email with 10 minutes. I called the company at 9AM Dec 11, as soon as the lines were open to cancel the order, but was told the order was in process and could not be cancelled. I told them I would not pay for the items and had contacted my credit cards. I was told they would “try” to cancel the order but if it is shipped to refuse shipment. However, as I read what others are experiencing with this company, their practice is to deny the return or to continue to deduct the shipping charges, or worse. Apparently they continue to charge your credit card for memberships in the “free” recipe club after you have asked to be removed from their subscriptions. Apparently you have to cancel your credit card to stop being charged.
See here for many similar tales of woe:
http://www.ripoffreport.com/Search/Company/Xpress-Redi.aspx
http://www.complaintsboard.com/complaints/redi-set-go-xpress-c248712.html#c525287
I HAVE NEVER SEEN SUCH DECEPTIVE CHECK OUT PROCEDURES IN MY LIFE. I work in Internet development and have worked on the web for 10 years. The links above show that not only do they have deceptive practices; they continue to charge customers for products they do not want after they have gotten their credit card numbers. They operate out of the Philippines. I have filed a complaint with the FTC. But this problem needs more investigation. The Company is called: Gaiam Americas, Inc. Boulder, CO
ORIGINAL ORDER CONFIRMED
http://www.redisetgo.com/ Xpress Redi-Set-
Go Cooker w/ 3 FREE GIFTS SKU:05-53712 Sub Total: $39.90 Estimated US S&H*: $16.95 Total w/ Est. S&H**: $56.85
AFTER SELECTING FREE ITEM - Automatically charged extra.
https://shop.goodtimes.com/drtv/p/RediSetGo-Recipe-Upsell.html
Xpress Redi-Set-Go Cooker w/ 3 FREE GIFTS SKU:05-53712 1 $39.90 $39.90 Cathy's Easy Eatin' Recipe Club XPRESS SKU:05-53866 1 $9.95 $9.95 Sub Total: $49.85 Shipping & Handling*: $21.90 Order Total: $71.75
 Comments (7) |  |
| 1. Written by leroy gwin, on 25-07-2010 13:40 I have tried to cancel the order yesterday, and it showed up on my bank card statement today. I was not given an amount or a confirmation number and twice terminated the call only to call back and the automated teller just kept going, when I tried to cancel the order the automated teller repeated each item about four or five times and then terminated the call. I have sent a copy of my "E" to the Leesburg, Fla. District Attorney and the Florida Attorney General. The practice you are using is criminal and first thing monday morning I will stop payment on this trans-action at my bank. I gave you a debit card number and if I have to I will cancel this account and create a new one. The Name on this was Leroy Gwin, Address is 7405 Harbor View Drive, Location Leesburg, Florida 34788. I hope this is enough information for you to stop this trans-action. DO NOT DEDUCT ANY MONEY FROM MY CHECKING ACCOUNT. I know that Cathy Mitchell can't be aware of the abusing your company is giving callers, I am going through the screen actors guild to try to reach her directly.               |
| 2. Written by Bobby, on 24-07-2010 10:32 Have you people ever notice that-that red headed old bag don't wear gloves and never wash her hands ??? And that old gray headed moron takes a bite and goes um, um, um ,um, , , even before it gets to his mouth ! Cooking something in five minuts ? Well you could too if you had a crew of workers get up before daylite and wash, cut, peel, dice, shread, mix, trim, mash, , , and have all them little bowls full of crap ready ! ! ! I take a little out of this bowl, , , I take a little out of that bowl , , , I spread a little of this prepaired mixture on this "already made" sandwich, , , and cook it in just five minutes ! ! ! Now take a bite of this, you gray headed moron, after I just handled it without washing my hands just after I got done scratching my @$$ ! ! ! OH YEAH, Thats GOOD ! ! ! ! |
| 3. Written by Mauny, on 07-07-2010 11:49 They somehow got ahold of my 94 year old fathers cc and charged it....he didn't order ANYTHING from either RediSetGo or GAIAM...are they buying stolen cc info?? |
| 4. Written by DORISROBINSON, on 24-02-2010 10:07 MADE A GRILLED CHEESE AND HAM, AND THE TEFLON ON THE BOTTOM PEALED UP IN ONE STRIP. THEY ARE SUPPOSE TO REPLACE IT. |
| 5. Written by Another John, on 17-02-2010 17:14 My daughter bought 2 of the Express's. Gave me one and kept the other. The one she gave me the timer quit working. She called and they sent a replacement, o.k., now the timer knob broke. Now I have two non-working Express's - As far as I know the one she kept still works??? Agreee with Dido comments above. Cannot contact thru their web site. No contact us icon. |
| 6. Written by Dido, on 07-01-2010 12:51 Why ? Why ? why? why ? do you people continue to order directly from the manufacturer? Really, it's the same thing over and over and over again? If you have to have buy it from a private seller, for one you could get it cheaper, number two you will get it faster, number 3, you won't be pressured with all the stinking sales hype and Bull these companies use to take advantage of you..... So if you buy from them directly shame on you, ya got everything you asked for.... |
| 7. Written by John, on 12-12-2009 08:13 Same thing happened to me |
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| Comments on Xpress Redi Set Go by Gaiam Inc | |
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